Privacy Policy

Last updated: December 2025

This Privacy Policy describes how Era Academy (“we,” “us,” or “our”) collect, use, protect, and disclose personal information obtained through our websites, enrollment, learning platforms, applications, examinations, events, and related services (collectively, the “Services”).

We are committed to protecting individual privacy and handling personal information in a responsible and lawful manner.

1. Scope of This Policy

This Privacy Policy applies to:

Website visitors

Students and trainees

Certification candidates

Veterans and military-affiliated participants

Apprentices and interns

Business partners, instructors, and vendors

Individuals communicating with us electronically or in person

This policy applies to both online and offline data collection.

2. Information We Collect

We may collect the following categories of information:

a. Personal Identifying Information (for exam proctoring)

Full name

Email address

Phone number

Mailing address

Date of birth (when required for eligibility or identity verification)

b. Education & Employment Information

Training history

Certification records

Employment background

Résumés or applications

Learning progress and assessment results

c. Government & Veteran-Related Information

When applicable and lawfully authorized:

Military status or affiliation

VA eligibility or benefit usage confirmation

DoD Credential Assistance or workforce program participation

Note: We do not collect or store sensitive government identifiers (e.g., SSN) unless explicitly required by law or program regulations and only through secure systems.

d. Technical & Usage Information

IP address

Browser type and device information

Pages visited and interaction data

Cookies and analytics data

3. Legal Authority & Compliance

We operate in compliance with applicable privacy laws and regulations, including but not limited to:

Privacy Act of 1974 (5 U.S.C. § 552a)

Family Educational Rights and Privacy Act (FERPA), where applicable

State privacy and consumer protection laws

U.S. Department of Veterans Affairs (VA) requirements

U.S. Department of Defense (DoD) and workforce program guidelines

Applicable accreditation and credentialing standards

Information collected under federal or state programs is used solely for authorized purposes.

4. Use of Information

We use collected information to:

Deliver education, training, and certification services

Verify eligibility and identity

Administer exams, assessments, and credentials

Communicate program updates and support

Improve our platforms and services

Meet legal, regulatory, and reporting obligations

Prevent fraud, misuse, or security threats

We do not sell personal information.

5. Disclosure of Information

We may share information only as necessary with:

Authorized instructors, evaluators, or proctors

Accreditation bodies and credentialing partners

Government agencies (e.g., VA, DoD) when required

Technology vendors supporting secure operations

Legal authorities when required by law

All third parties are required to maintain confidentiality and security standards.

6. Data Security

We implement administrative, technical, and physical safeguards to protect personal information, including:

Secure cloud-based infrastructure

Encrypted data transmission

Role-based access controls

Regular system monitoring

While no system is 100% secure, we take reasonable and appropriate measures to protect your information.

We respect your privacy and are committed to protecting your personal data.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill educational and certification purposes

Meet accreditation, audit, and reporting requirements

Comply with legal obligations

Records are securely deleted or anonymized when no longer required.

8. Individual Rights

Depending on applicable law, individuals may have the right to:

Access their personal information

Request corrections

Request deletion (subject to legal retention requirements)

Limit or object to certain processing

Withdraw consent where applicable

Requests must be submitted in writing using the contact information below.

9. Cookies & Analytics

Our websites may use cookies or similar technologies to:

Improve user experience

Analyze site performance

Support secure sessions

Users may adjust browser settings to manage cookies.

10. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children without verified parental consent.

11. External Links

Our platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

12. Policy Updates

We reserve the right to update this Privacy Policy as needed. Changes will be posted with an updated effective date. Continued use of our Services constitutes acceptance of the updated policy.

13. Contact Information

For privacy questions, concerns, or requests:

Privacy Officer Era Academy [5600 N May Ave, Suite 310, Oklahoma City, OK 73112] [support@era-academy.dev]

Information We Collect

• Contact information you provide (name, email, phone)
• Program preferences and course interests
• Technical data such as browser type and usage analytics

How We Use Your Information

We use your information to:

• Respond to inquiries and booking requests
• Enroll you in programs and manage your account
• Improve our website, services, and student experience

We do not sell your personal information.

Data Security & Retention

We store your information in secure systems and retain it only as long as necessary to support training, compliance, and record-keeping requirements.

If you would like to request access, correction, or deletion of your data, contact us using the form on the Support page.

Enrollment Policy

Eligibility

Our programs are open to:

• Beginners exploring tech careers
• Career-changers seeking structured training
• Service members, veterans, spouses, and civilians

Some advanced tracks may require prerequisite skills or prior coursework.

Enrollment Process

1. Advising Call – Meet with an advisor to confirm fit and next steps.
2. Program Selection – Choose a training path and start date.
3. Registration & Documents – Complete the online enrollment form and, where applicable, submit funding or employer documents.

Attendance & Participation

• Learners are expected to attend live sessions or review recordings promptly.
• Projects and assessments should be submitted by the posted due dates.
• If you anticipate a conflict, notify your instructor or advisor as soon as possible so we can help you stay on track.

Cancellation & Disenrollment Policy

Cancellation Before Program Start

You may cancel your enrollment before the program start date by contacting support in writing. Any tuition or fees already paid will be handled in accordance with your funding source (self-pay, employer, or government program). For more detailed information about refunds, be sure to "read Era Academy's proposal and agreement letter" that you signed prior to your course start date

Withdrawal After Start

If you withdraw after the program has started:

• Access to live sessions and new materials may be suspended
• Remaining financial responsibility will follow the terms in your enrollment agreement or funding contract

Administrative Disenrollment

We reserve the right to disenroll a learner in cases such as:

• Repeated non-attendance or non-participation
• Academic integrity violations or misuse of platforms
• Behavior that disrupts the learning environment or violates policy

Whenever possible, we will first attempt to resolve issues through coaching and communication before any final decision is made.